General conditions of sale:
Section 1. General provisions
These general conditions define, in the context of the reservation at the distance of provision of accommodation services other than for residential purposes, the rights and obligations of the respective parties of Numero15 SRL, registered at the Crossroads Bank for Enterprises under the number 0784.259.648 and whose head office is located at rue d'Onthaine 15/1 at 5590 Achêne AND/OR Sprl Loisirs a la Ferme, registered at the Crossroads Bank for Enterprises under the number 0784.259.648 and whose head office is located rue d'Onthaine 15/1 at 5590 Achêne AND/OR Sprl Loisirs a la Ferme, registered at the Crossroads Bank for Enterprises under the number 0784.259.648 and whose head office is located at rue d'Onthaine 15/1 at 5590 Achêne AND/OR Sprl Loisirs a la Ferme 0462.123.836 and whose head office is located rue d'Onthaine 15 in 5590 Achêne, hereinafter referred to as “the company” and any person wishing to rent accommodation, hereinafter referred to as “the customer”. The general conditions govern, among other things, all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the rates offered on our reservation platform. These general conditions of sale apply to all bookings made via the internet, via our reservation platform. The provisions that are not expressly derogated from remain in force. Only derogations subject to an express written agreement may modify the application of these general conditions. It is agreed that the specific provisions expressly accepted take precedence over the general ones, in case of discrepancy. Numéro 15 SRL reserves the right to change its terms and conditions at any time. The conditions applicable to the offer are those in force at the time of confirmation of the offer by the customer. In addition, it is expressly agreed that in the event of a conflict between the customer's general terms and conditions and those of Numéro 15 SRL, only the latter will prevail.
Section 2. Booking
The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, the destination and the methods of booking the services available on our reservation platform and having requested and obtained the necessary and/or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and for their suitability to his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Section 3. Booking process
The reservation is deemed to have been made upon receipt of the reservation form (reservation and payment confirmation email). The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer attests to the veracity and accuracy of the information provided. After the final choice of the services to be booked, the reservation procedure includes in particular:
- The communication of bank details in the event of a guarantee or prepayment request;
- The consultation and acceptance of the general conditions of sale;
- The consultation and acceptance of the reserved rate before the validation of the reservation;
- The validation of the reservation by the customer.
Section 4. Confirmation of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email. This acknowledgement of receipt is issued only after payment of the total amount of the deposit provided for the reservation/order. In the case of online reservations, the acknowledgement of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, the information relating to after-sales service, as well as the address of the establishment of the seller to which the customer can submit complaints
Section 5. Cancellation or modification by the customer
In accordance with article VI.53, 12° of the Code of Economic Law, the consumer customer does not benefit from the right of withdrawal provided for in article VI.47 of the Code of Economic Law, in the case of the provision of accommodation services other than for residential purposes for a specific date or period of performance. Bookings with prepayment cannot be subject to any changes and/or cancellations. When the conditions of sale of the reserved rate allow it, the modification of the reservation can be made directly to the establishment, whose telephone details are specified on the reservation confirmation sent by email. All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee, unless the agreement of the service provider is obtained.
Section 6. Consumption of the service
In application of the regulations in force in certain countries, the customer may be asked, upon arrival, to provide the information necessary for the control of travelers (contact details, identity number, etc.). You may also be asked to present an ID document. Any behavior contrary to good morals and public order will cause the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to respect these rules. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, and after an initial reminder to order, the establishment will be obliged to invite the customer to leave the establishment without any compensation. Access to the services is strictly reserved for customers, therefore, totally forbidden to outsiders. Unless otherwise advised or authorized in writing by the operator, room occupancy includes a stay for 2 or 4 people enjoying the services included depending on the type of room booked.
Section 7. Responsibility
The photographs presented on our reservation platform are not contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day the service is consumed. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter. The customer will enjoy the property as a good father and according to the destination indicated. If necessary, as long as the establishment suffers an inconvenience, the establishment may request the termination of the contract at the expense of the customer. The guarantee will then remain with the company, without prejudice to the possibility of claiming higher damages.
Section 8. Complaints
Complaints relating to the non-performance or poor performance of the services booked must be brought to our attention in writing by registered letter within eight days after the date of departure from the establishment. After this period, the service is deemed to be in accordance with the customer's request and can no longer be the subject of a complaint.
Section 9. prix
The prices relating to the reservation of services are indicated on our platform, before and during the reservation. The prices are confirmed to the customer in the commercial currency of the establishment, and are only valid for the period indicated on the reservation platform.
In addition, the following is specified:
- If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are borne by the customer;
- Any taxes (local taxes, tourist taxes, etc.) if applicable, presented on the price page, are to be paid directly on site to the establishment;
- The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the prices indicated on the billing date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of the invoice;
- Unless otherwise stated on the booking platform, additional services are not included in the price.
Section 10. Caution
Each stay is subject to a deposit as a provision for consumption or to prevent any deterioration. The deposit is not automatically deducted from the reservation. If the operator requests it, the customer must bring the deposit amount defined in the booking confirmation email. If not, the operator will be free to debit the amount of the balance, extras and any damage that may have occurred from the account left at the time of booking by the customer.
Section 11. Respect for privacy — Protection of personal data
The customer is informed, on each of the forms for collecting personal data, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, its entities, its partners, its service providers (and in particular online payment providers). The customer is informed that the personal data collected and processed in connection with the contract (document supporting the offer or agreement) are strictly confidential. This data is collected and collected for accounting purposes and for the proper management of the contract and its file in the context of the provision of the following goods and/or services: provision of accommodation services. The customer is informed that if he does not provide us with accurate data, this may in some cases hinder the smooth running of the contract execution process. If the data has been provided to us incorrectly or inaccurately, we cannot be held responsible for it under any circumstances. The data collected are: name, first name, address, telephone/mobile numbers, email address, IP address, electronic payment method. This data will be kept for a period of 36 months. Once the deadline has expired, the accounting and/or legal data is archived and the other data is deleted. In accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of data as well as in accordance with the law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, the customer has a right of access to data, a right to rectify or delete them. The customer also has the right to request a limitation on the processing of his personal data, to oppose the processing of his data as well as the right to the portability of his data. He may also object at any time to these data being used for purposes other than those of the proper management of his file, if applicable. For any questions relating to your rights concerning your personal data, do not hesitate to contact the person responsible for processing your data. Numéro 15 SRL and Loisirs à la Ferme SPRL undertake to implement all appropriate and reasonable technical and organizational measures to ensure the protection of customer data. In this respect, they are committed to an obligation of best efforts. The customer, if he considers that he has been injured in the context of the protection of his personal data, may contact the supervisory authority: Data Protection Authority Rue de la Presse, 35, 1000 Brussels +32 (0) 2 274 48 00+32 (0) 2 274 48 00 +32 (0) 2 274 48 35 contact (at) apd-gba.be https://www.autoriteprotectiondonnees.be/contact
Section 12. Electronic means of proof
As part of their relationships, the parties accept electronic means of proof (for example: email, computer backups, etc.). As such, the communication of bank details, as well as the acceptance of these general conditions and the reservation voucher or request, are considered by the parties as an electronic signature which has, between the parties, the same value as a handwritten signature. The customer is informed that his IP address is recorded at the time of booking..
Section 13. Force majeure
Force majeure refers to any event external to the parties that is both unpredictable and insurmountable in nature that prevents either the customer or the establishment from ensuring all or part of the obligations provided for in the contract. Those usually recognized by the jurisprudence of the Courts and Tribunals are considered to be cases of force majeure or fortuitous events, with the exception of any pandemic. Each party cannot be held responsible to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations. If the situation cannot be resolved due to force majeure, the mutual obligations are extinguished and each party bears the burden of the resulting costs.
Section 14. Applicable law and jurisdiction clause
For any question relating to these general conditions, only Belgian law is applicable, in French. Unless mandatory or public order clause to the contrary supersedes this attribution of jurisdiction, in the event of a dispute between parties or payment proceedings, the courts on which our head office depends are solely competent.
Section 15. Salvating clause and completeness
Any clause or part of a clause that may be declared void will in no way lead to the nullity of the other clauses, or of the contract. These General Terms and Conditions of Sale, the conditions of sale of the rate booked by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the specific conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question.
General conditions of use:
Article 1: General
The term “user” refers to any user, i.e. any natural or legal person, who visits or interacts in any way with the Site. Access to this website www.numeroquinze.be, to the services and information it contains, is entirely subject to compliance with the general conditions set out below, without prejudice to the application of specific conditions. By browsing and/or using this website, the services or the information it contains, the user acknowledges having fully read these terms and conditions, having understood and accepted them. If you do not agree with this content, please do not use our site and leave it immediately.
Our terms and conditions are available at any time.
The user is informed that this website was created, is managed and administered by Numéro 15 SRL whose head office is located at Rue d'Onthaine 15/1 559 Achene Company number:0784.259.648, hereinafter referred to as the operator:
Contact: Constant Thibaut Tel.: 0474323293Email: info@numeroquinze.be
Professional advertisers (hereinafter advertisers) using our website are reminded that they are also subject to compliance with the specific conditions accepted for the publication of their information on our site. The use of the website does not in any way lead to the creation of any collaboration or cooperation agreement and professional-advertisers who have not previously contacted us cannot publish on our site.
Article 2: Modification
The operator reserves the right, at any time and at any time, to modify, adapt, supplement or delete these terms of use. The user is therefore invited to read it regularly.
Article 3: Service Descriptions
Platform for information, presentation and reservation of temporary tourist accommodations.
Article 4: Intellectual property
This site as well as its texts, drawings, photos, photos, illustrations, illustrations, illustrations, possible films, data, databases, software, domain names, logos, computer codes and any other element that appears on it are protected by intellectual property rights. Any copy, adaptation, translation, arrangement and/or modification, in whole or in part, in whole or in part, in any form and by any means - electronic, mechanical or otherwise - are strictly prohibited, without the prior written authorization of the operator. The use of our site and its components is authorized only for information purposes and for personal and private use. Any violation of this clause may result in civil, commercial and/or criminal proceedings.
Article 5: Content
Our website www.numeroquinze.be is regularly updated and the greatest care is taken in publishing the information it contains. In this respect, we are contracting an obligation of best efforts. If the user notices an inconsistency, an error or a gap, he is invited to contact us in order to let us know. The information communicated by advertisers is under their exclusive responsibility; the operator cannot guarantee its accuracy, reliability, integrity, timeliness, precision and completeness. The operator declines any responsibility in this regard. The operator cannot also be held responsible for the quality of the products sold or the services offered by the advertisers. The user is invited to read the conditions of use specific to each of them. The operator makes every effort to ensure access to its website as far as possible, without any guarantee whatsoever in this regard. However, this access may be interrupted, in particular for maintenance or update reasons, in the event of a failure or for other technical reasons.
Article 6: Management of the site
The operator reserves the right to delete any customer or advertiser account, comment or announcement that it considers to be in contradiction with the commitments set out below. Thus, the user undertakes, among other things, to:
• Do not exploit published information in an illegal manner.
• Do not use this website in such a way that it is damaged, transformed, transformed, interrupted, stopped, or made less effective by any means.
• Do not use this website for the transmission or sending of computer viruses or for the transmission or sending of illegal, illicit or inappropriate content (including, but not limited to, information that is obscene or harmful to public order).
• Do not use this website in order to infringe, in any way whatsoever, the rights of a natural person, legal entity or association such as - among others but not exclusively - the right to privacy and intellectual property.
• Do not use the website to send or transmit content for promotional or advertising purposes without first requesting authorization from the operator. The operator is not responsible for the possible spread of viruses in the event that, despite reasonable precautionary measures taken, it should occur, and declines all responsibility for the damage that these viruses would cause.
Article 7: Use of cookies
A cookie is a small text file that is saved on your computer, tablet or mobile and that allows you to record and track data concerning your use of the website and your preferences. Our site uses cookies to identify you or for statistical purposes, for example. Cookies are managed by your internet browser. None of them records personal data that could allow you to be contacted by telephone, email or post. You can change your browser settings to prevent them from being created, but it is then possible that some parts of the site no longer work properly or are no longer accessible.
Article 8: Hypertext links
The operator's site may refer, for strictly indicative purposes, to other sites, through hypertext links. It is strongly recommended, when consulting these sites, to read their privacy policies. The operator declines all responsibility for the practices and information of the websites to which the user can access through the use of any hypertext links appearing on his own site.
Article 9: Protection of private data (see CGV)
The use of the Site by Users may result in the communication of personal data. The processing of this data by the operator, in his capacity as Data Controller, will be in accordance with the Law and the Regulations.Article 10: Salvaging clause. The invalidity, non-applicability or illegality of one of the clauses provided for in one of the contracts agreed between the parties (specific and general conditions or other agreements), does not in any way lead to the invalidity or nullity of the other provisions of the contract. All the clauses remain fully valid.
Article 11: Applicable law
Unless there is an imperative provision or public order to the contrary that supersedes this clause, in the event of a dispute between parties concerning these terms and conditions, the courts of the judicial district of Dinant have sole jurisdiction. The applicable law is Belgian law. As part of their relationships, the parties accept electronic means of proof (e.g. email, computer backups,...).